2025 ZKast #177 - Nice's Platform Strategy: Unlocking the AI-Powered CX Era with David Gustafson
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YouTubeZeus Kerravala
2025 ZKast #177 - Nice's Platform Strategy: Unlocking the AI-Powered CX Era with David Gustafson
Welcome to ZKast! I'm Zeus Kerravala from ZK Research, live from the NiCE Industry Analyst Conference in Vienna, Austria, joined by David Gustafson, NiCE's VP and GM of Platforms. Nice is known as a leading application vendor, but David is here to dive deep into their strategic shift to becoming a Platform Vendor—a move that is essential for ...
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